Shopping Information

How do I place an order?

To place an order, simply browse our online store at www.withtj.com, or you can also choose to shop by collections here. Add your desired items to the cart and follow the checkout process, providing your shipping details and payment information. Once your order is confirmed, you will receive a confirmation email.

Do I need an account to place an order?

We recommend that you register for an account so that you can subscribe to our newsletter and easily place an order the next time you shop with us. All you need is your email address to get started!

Can I modify or cancel my order after placing it?

Once an order is placed, it enters our processing system immediately to ensure quick dispatch. Unfortunately, this means we cannot guarantee modifications or cancellations. Please review your order carefully before confirming the purchase. For further inquiries, you can request for customer support on Contact Us.

How do I check for my size?

You may refer to our detailed size chart available on each product page. If you have any further questions or need assistance, feel free to contact our customer support team for personalized guidance.

What is your exchange policy?

We offer an exchange of items within 7 days of receiving your order. Items must be in their original condition with tags attached. Please visit our Exchange Policy page on the website for detailed instructions on how to initiate a return.

How can I stay updated on new releases and promotions?

To stay in the loop on the latest releases, promotions, and exclusive offers, subscribe to our newsletter on the website. You can also follow us on Instagram and TikTok for further updates.

How can I contact customer support?

If you have any questions or concerns, our customer support team is here to help. You can reach us through the Contact Us page. We strive to respond to inquiries within 24 hours.

Payment Information

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Atome and other secure payment options. Your payment information is encrypted and secure.

Shipping Information

Do you offer international shipping?

We only ship within Malaysia (WM / EM) and Singapore. Shipping costs and delivery times vary depending on the destination.

What are the shipping costs?

Shipping costs will automatically be calculated at checkout. We do offer free shipping for the following:

  • Orders within Malaysia above RM200 (WM) / RM250 (EM).
  • Orders to Singapore above RM600.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this to monitor the status and location of your package.

How long will it take to receive my package?

We usually ship within 3 business days and your package should reach your doorstep within 1 week.